Administrative Man Faces the Quality Transformation: Comparing the Ideas of Herbert A. Simon and W. Edwards Deming

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The American Review of Public Administration, Vol. 24, No. 1, 67-84 (1994)
DOI: 10.1177/027507409402400104

Administrative Man Faces the Quality Transformation: Comparing the Ideas of Herbert A. Simon and W. Edwards Deming

John H. Little

Virginia Polytechnic Institute and State University

Is Deming's quality management just another management fad? Examination of its philosophical underpinnings shows that it is based in a new theoretical framework that places it at a cross-roads for organization theory and design that is as momentous as Simon's development and application of decision theory and positivistic science. Failure to understand Deming's "system of profound knowledge" has meant an undervaluing of his major contribution to the theory of organizations.