The American Review of Public Administration, Vol. 24, No. 1, 67-84 (1994)
Administrative Man Faces the Quality Transformation: Comparing the Ideas of Herbert A. Simon and W. Edwards Deming
Virginia Polytechnic Institute and State UniversityIs Deming's quality management just another management fad? Examination of its philosophical underpinnings shows that it is based in a new theoretical framework that places it at a cross-roads for organization theory and design that is as momentous as Simon's development and application of decision theory and positivistic science. Failure to understand Deming's "system of profound knowledge" has meant an undervaluing of his major contribution to the theory of organizations.